Feb 25, 2020 Office 365: Uninstalling Office and Deactivating Licenses. Last updated Tuesday, Feb. 25, 2020, at 1:47 p.m. If you decide to discontinue the use of one of your devices, get a new one, or decide you no longer want Microsoft Office installed, you can uninstall the applications and make available one of your free licenses to use on another device. Easy365Manager consolidates Office 365 management with on-premises user administration. Perform all license, user and mailbox configurations in the native Active Directory administration tool. Eliminate the need for multiple admin tools, work efficiently, remove.
How to revoke Office 365 license when a user account is disabled. Objective: To revoke the Office 365 licenses of users when their Active Directory (AD) user accounts are disabled. Solution: ADManager Plus' Disable/Delete Policy offers options to automatically cleans up all related resources of users, like revoking their Office 365 licenses, deleting Exchange mailboxes, etc. When their Active. This tool can also help if you've subscribed to Microsoft 365 but previously had a one-time purchase of Office for Mac on your computer, and aren't seeing certain subscription features.This can be due to your copy of Office still using the license of your one-time purchase and not your subscription. Aug 22, 2019 Collecting licensing logs are an integral part of the debugging process and by running the licensing diagnostic tool we will be able to get the necessary information to facilitate the debugging process. In case of centennial this isn’t included and is necessary to run this to understand the licenses installed on the machine.
Topics Map > Client Configuration > DesktopThis document explains how to completely uninstall Office 365.
You may experience issues with Outlook that are often resolved by performing a full uninstall/reinstall of Microsoft Office. Examples of possible errors that could be resolved by fully uninstalling Office 365 include: Inability to open up Office 365 applications, receiving error messages, sporadic issues that result in lack of fully functionality, etc.
Verify version of Office - it is highly recommended you install Office ProPlus version.
Uninstall Office
Important: If you intend to install Office 365 onto the computer, follow these steps:
- Remove credentials - 'Reset/Remove your account credentials from within your OS' section.
- Install Office 365 - download/install.
See Also:
Keywords: | microsoft ms office365 o365 proplus Uninstall Troubleshoot Outlook Client Remove microsoft installation removeSuggest keywords | Doc ID: | 80953 |
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Owner: | Ara M. | Group: | Office 365 |
Created: | 2018-03-15 16:18 CDT | Updated: | 2020-01-15 12:56 CDT |
Sites: | DoIT Help Desk, DoIT Tech Store, Office 365 | ||
Feedback: | 01CommentSuggest a new document |
![Removal Removal](/uploads/1/2/9/2/129215934/171188288.png)
This article is written and maintained by Eric Splichal, Support Escalation Engineer and Matt Philipenko, Sr Premier Field Engineer.
It's very common for users to switch devices or for an enterprise to add or change M365 or O365 tenants. Another scenario is when enterprise organizations roam licenses or credentials to simplify the sign-in process. After a user is activated, multiple locations must be cleared to reset the application to a clean state.
Step 1: Remove Office 365 license for subscription -based installations
Note
If Shared Computer Activation (SCA) is enabled and running, you shouldn't see any product keys installed during the procedure. If you're trying to set up SCA on a computer, make sure to clean up existing keys first.
Here's how to remove the Office 365 license:
Note
The
ospp.vbs
script is in the <Program FilesMicrosoft OfficeOffice16> folder. If the 32-bit version of Office is installed on a 64-bit operating system, the script is in the <Program Files (x86)Microsoft OfficeOffice16 folder>. Before running the ospp.vbs
command, set the correct directory by using one of these commands, based on your Office version:cd C:Program Files (x86)Microsoft OfficeOffice16
cd C:Program FilesMicrosoft OfficeOffice16
- In an elevated command window, run the cd command based on your install location:or
- Run the following cscript command:The
ospp.vbs
command generates a report of the licenses currently in use. The output is in this format:NoteThe report could include multiple licenses. If the output contains a 'No installed Product Keys' message after you runospp.vbs /dstatus
, skip the section below and go to 'Step 2: Remove cached identities in HKCU registry'.Take note of the Last 5 characters of the installed product key. - If a partial product key is returned from
/dstatus
, run the following command:For example:Repeat the command until all keys are removed.If the output contains the message 'product key uninstall successful', close the Command Prompt window and go to Step 2.
Note
For Shared Computer Activation (SCA), remove the tokens listed here:%localappdata%MicrosoftOffice16.0Licensing
Step 2: Remove cached identities in HKCU registry
Warning
Follow this section's steps carefully. Incorrect registry entries can cause serious system issues. As a precaution, back up the registry for restoration.
In Registry Editor, locate the following registry:
HKEY_CURRENT_USERSoftwareMicrosoftOffice16.0CommonIdentityIdentities
Remove all identities under the
Identities
registry entry.Remove Office 365 From Registry
Note
If you have Shared Computer Licensing enabled, remove the same identities from the registry
HKEY_USERSThe user's SID
.Step 3: Remove the stored credentials in Credential Manager
- Open Control Panel > Credential Manager.
- Remove all Windows credentials listed for Office16 by selecting the drop-down arrow and Remove.
Step 4: Clear persisted locations
Clear the following persisted locations if they exist:
Credential Manager
%appdata%MicrosoftCredentials
%localappdata%MicrosoftCredentials
%appdata%MicrosoftProtect
HKEY_CURRENT_USERSoftwareMicrosoftProtected Storage System Provider
Office 365 activation tokens and identities
%localappdata%MicrosoftOffice16.0Licensing
%localappdata%MicrosoftOfficeLicenses
(Microsoft 365 Apps for enterprise version 1909 or later)HKEY_CURRENT_USERSoftwareMicrosoftOffice16.0CommonIdentity
HKEY_USERSThe user's SIDSoftwareMicrosoftOffice16.0CommonIdentity
OLicenseCleanup.vbs
The four steps above can be automated using OLicenseCleanup.vbs. Simply download and run the script with elevated privileges.
Clear Office credentials and activation state for managed devices
The above steps reset the Office activation for unmanaged devices (Domain Joined aka DJ). In a managed environment, more locations store credentials.
Devices are considered managed if they're Azure AD Joined (AADJ), Hybrid Azure AD Joined (HAADJ), or Workplace Joined (WPJ). These configurations use Web Account Management (WAM), which stores credentials in different locations.
Here's how to find out if a device is DJ, AADJ, HAADJ, or WPJ:
- Open a command prompt as an administrator.
- Type
dsregcmd /status
.Domain Joined (DJ):Azure AD Joined (AADJ):Hybrid Azure AD Joined (HAADJ):Workplace Joined (WPJ):
In scenarios where all stored credentials (such as domain/tenant migration) must be cleared, clear the additional WAM locations.
To clear all WAM accounts associated with Office on the device, download and run the signoutofwamaccounts.ps1 script with elevated privileges.
Note
- This script will remove tokens and accounts associated with Office, this is a safe operation. Single sign-on (SSO) of other applications will remain untouched, as well as the device state.
- This script is only compatible with Windows 10 version 1803 and later. If the OS isn't compatible, you'll receive a message saying the tool isn't supported on that version of Windows.
- Signoutofwamaccounts.ps1 can be ran separately or in conjuction with OLicenseCleanup.vbs. If you place signoutofwamaccounts.ps1 in the same location as OLicenseCleanup.vbs, running only OLicenseCleanup.vbs will also execute Signoutofwamaccounts.ps1.
Clear credentials from Workplace Join
To manually clear Workplace Joined accounts, go to Access Work or School on the device and select Disconnect to remove the device from WPJ.
Office 365 License Removal Tool
To automate WPJ removal, download WPJCleanUp.zip, extract the folder, and run WPJCleanUp.cmd.
Note
Office 365 Cleanup Tool
This tool removes all SSO accounts on the device. After this operation, all applications will lose SSO state, and the device will be unenrolled from management tools (MDM) and unregistered from the cloud. The next time an application tries to sign in, users will be asked to add the account again.
Office 365 Mac License Removal Tool
![Office 365 License Removal Tool Office 365 License Removal Tool](/uploads/1/2/9/2/129215934/949788071.png)
Remove Office 2016 License
Additional Information: Plan your hybrid Azure Active Directory join implementation